Shipping Policy
Company Name: Sichuan Jixin Hejia Culture Media Co., Ltd.
Email: service@kirmoxel.com
This Shipping Policy explains how Kirmoxel™ prepares, dispatches, tracks, and delivers customer orders. Please review the information below before completing your purchase.
1. Order Processing
Orders require time for verification, preparation, and packaging before they are transferred to the shipping carrier.
Standard Processing Time:
2–4 business days
High-Volume Periods:
Processing may require up to 5 business days during holidays, promotional events, or other periods with increased order volume.
Business days do not include Saturdays, Sundays, or public holidays. Processing time is separate from the estimated delivery time.
2. Shipping Fee
A flat shipping fee of $5.99 USD applies to every order, regardless of the destination or number of items purchased.
The applicable shipping charge will be displayed during checkout before payment is completed.
3. Estimated Delivery Time
Delivery estimates begin after an order has been processed and accepted by the carrier.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 business days |
| Canada, United Kingdom, and Australia | 11–16 business days |
| Other international destinations | 15–20 business days |
These timeframes are estimates rather than guaranteed arrival dates. Weather conditions, carrier operations, customs inspections, regional service disruptions, and public holidays may affect delivery.
4. Shipping Confirmation and Tracking
After an order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout. This email will contain the available tracking number and carrier information.
Please allow 1–3 business days for the carrier’s tracking system to display the first movement scan. A tracking page may remain unchanged temporarily while the parcel moves between shipping facilities.
If you have not received a shipping confirmation after the stated processing period, please check your spam or junk folder before contacting customer service.
5. Multiple-Package Deliveries
Orders containing several items may be shipped in separate parcels due to inventory location, package size, or fulfillment arrangements.
When an order is divided into multiple shipments:
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Packages may arrive on different dates
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Separate tracking numbers may be provided
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The customer will not be charged an additional shipping fee for the split shipment
Receiving one parcel does not necessarily mean the remaining items are missing.
6. International Customs, Duties, and Taxes
International shipments may be delivered with import charges unpaid unless otherwise stated during checkout.
Customs duties, import taxes, brokerage fees, and similar charges imposed by the destination country are the customer’s responsibility. These charges are determined by local authorities and are not included in the product price or the standard shipping fee.
Kirmoxel™ does not control customs assessments or clearance times. Customers should contact their local customs authority for information about possible import requirements.
7. Address Changes and Order Cancellations
Requests to update a shipping address or cancel an order must be emailed to service@kirmoxel.com within 12 hours of purchase.
Please include:
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Your full name
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Your order number
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The email address used at checkout
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The requested change or cancellation
Submitting a request within 12 hours does not guarantee that the order can be changed. Once processing or fulfillment has begun, we may be unable to modify the address, replace items, or cancel the shipment.
Customers are responsible for reviewing their shipping information before placing an order.
8. Delivery Delays
Carrier delays can occasionally occur after a parcel has been dispatched. Delays may result from weather, transportation interruptions, customs processing, address verification, or increased seasonal volume.
If tracking shows that your order remains in transit, please allow the carrier additional time to complete delivery. Estimated delivery windows do not include delays outside our direct control.
9. Packages Marked as Delivered
If tracking shows “Delivered” but the package cannot be located, please:
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Check entrances, porches, mailrooms, parcel lockers, and other delivery areas.
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Ask household members, neighbors, building staff, or reception personnel whether they accepted the parcel.
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Allow one additional business day, as some carriers record delivery before the parcel is physically placed.
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Contact the carrier directly for delivery details.
If the package remains missing after these steps, email service@kirmoxel.com with your order number and tracking information.
10. Damaged or Incorrect Items
If an item arrives damaged or differs from the item ordered, contact us within 72 hours of delivery.
Your message should include:
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Your order number
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A description of the issue
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Clear photographs of the item
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Photographs of the exterior packaging and shipping label
After reviewing the submitted information, we will provide the appropriate next steps. When a replacement is approved for an item damaged during transit, it will be sent without an additional replacement charge.
Do not discard the item or its original packaging until the request has been reviewed.
11. Packages Lost in Transit
A package is considered lost only after the shipping carrier confirms that it cannot be delivered or located.
When the carrier officially confirms a transit loss, Kirmoxel™ will arrange a replacement without an additional replacement charge. Additional documentation may be requested to complete the review.
12. Returned or Undeliverable Packages
A parcel may be returned to the sender because of an incomplete address, an unsuccessful delivery attempt, refusal of delivery, or failure to collect the package from a designated location.
If an order is returned as undeliverable, contact us to discuss the available options. Additional shipping charges may apply when redelivery is requested because the address supplied at checkout was incomplete or incorrect.
13. Contact Information
Questions regarding processing, tracking, or delivery may be directed to:
Company Name:
Sichuan Jixin Hejia Culture Media Co., Ltd.
Customer Service Email:
service@kirmoxel.com
Customer Care Hours:
Monday–Friday
9:00 AM–6:00 PM EST
When contacting us about an existing purchase, include your order number so we can locate the order more efficiently.