PRIVACY POLICY

PRIVACY POLICY

Company Name: Sichuan Jixin Hejia Culture Media Co., Ltd.
Email: service@kirmoxel.com

Last Updated: August 11, 2026

Kirmoxel™ is operated by Sichuan Jixin Hejia Culture Media Co., Ltd. (“Kirmoxel,” “we,” “us,” or “our”).

This Privacy Policy describes how we collect, use, retain, and disclose personal information when you visit our website, place an order, create an account, communicate with us, subscribe to marketing messages, or otherwise use our online store and related services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Services.

  1. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with Kirmoxel™ and which features of the Services you use.

Information You Provide Directly

We may collect information that you voluntarily provide when you:

  • Purchase or attempt to purchase a product

  • Create or manage a customer account

  • Subscribe to newsletters or promotional communications

  • Submit a product review

  • Participate in a survey, promotion, or customer program

  • Contact our customer service team

  • Request a return, refund, replacement, or order adjustment

This information may include:

  • Full name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Account login information

  • Order details and purchase history

  • Product preferences

  • Customer service correspondence

  • Return, refund, and replacement information

  • Any additional information included in a message sent to us

Payment and Checkout Information

When you make a purchase, payment information is collected and processed by Shopify, PayPal, card networks, banks, or other authorized payment providers available at checkout.

Depending on the payment method selected, these providers may process information such as:

  • Cardholder name

  • Billing address

  • Payment card details

  • Payment authorization data

  • Transaction identifiers

Kirmoxel™ generally does not receive or store your complete payment card number. We may receive limited transaction information, such as payment status, payment method, billing confirmation, and transaction reference numbers, to complete your order and maintain business records.

Information Collected Automatically

When you browse or interact with our website, we and our service providers may automatically collect technical and activity-related information, including:

  • Internet Protocol address

  • Browser type and version

  • Device type and operating system

  • Language and regional settings

  • Referring website or traffic source

  • Pages viewed and links selected

  • Products viewed, searched for, or added to a cart

  • Checkout activity

  • Date and time of visits

  • Approximate location derived from an IP address

  • Cookie, pixel, and similar technology identifiers

  • Information about how you navigate and use the Services

Information From Other Sources

We may receive information from companies that assist us with operating the store, including:

  • Shopify

  • Payment processors

  • Fulfillment partners

  • Shipping carriers

  • Fraud-prevention providers

  • Customer support platforms

  • Analytics providers

  • Advertising and social media platforms

  • Marketing service providers

We may combine information received from these sources with information collected directly through the Services.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing the Services

  • Processing and confirming orders

  • Authorizing and recording payments

  • Packaging and arranging delivery

  • Providing shipping and tracking information

  • Managing accounts, returns, refunds, and replacements

  • Maintaining shopping carts and checkout sessions

Customer Communication

  • Responding to questions and service requests

  • Sending order confirmations and delivery updates

  • Providing information about account or policy changes

  • Resolving payment, delivery, or product-related concerns

  • Requesting feedback about an order or customer experience

Store Operations and Improvement

  • Understanding how customers use our website

  • Measuring store performance

  • Improving website navigation and checkout functions

  • Developing and evaluating products and services

  • Personalizing content and product recommendations

  • Diagnosing technical problems

Marketing and Advertising

Where permitted by law, we may use information to:

  • Send promotional emails

  • Present product recommendations

  • Measure the performance of advertising campaigns

  • Build or evaluate advertising audiences

  • Display advertisements that may be relevant to customer interests

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message. Unsubscribing from marketing will not prevent us from sending transactional communications concerning your orders, account, returns, security, or other service-related matters.

Security and Fraud Prevention

We may use information to:

  • Verify transactions

  • Detect potentially unauthorized activity

  • Reduce payment fraud

  • Protect customer accounts

  • Enforce our policies and Terms of Service

  • Maintain the reliability and security of the Services

Legal and Business Purposes

We may process personal information when reasonably necessary to:

  • Comply with legal or regulatory obligations

  • Respond to lawful government requests

  • Establish, exercise, or defend legal claims

  • Maintain tax, accounting, and transaction records

  • Protect the rights, property, and safety of Kirmoxel™, our customers, and others

  • Support a corporate restructuring, financing, merger, acquisition, or sale of business assets

  1. LEGAL BASES FOR PROCESSING

Where applicable law requires us to identify a legal basis for processing, we may rely on:

  • Performance of a contract, such as processing and delivering an order

  • Compliance with a legal obligation

  • Our legitimate business interests, including operating, securing, and improving the Services

  • Your consent, including consent to certain marketing or non-essential cookies

  • The establishment, exercise, or defense of legal claims

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing completed before your consent was withdrawn.

  1. SHOPIFY AND OUR ONLINE STORE

Our online store is hosted through Shopify. Shopify provides the e-commerce infrastructure that allows us to display products, manage customer accounts, process checkout activity, and operate the Services.

Information submitted through the Services may be transmitted to and processed by Shopify and its affiliated companies in countries other than your country of residence.

Shopify may process customer information to provide its platform, maintain security, prevent fraud, improve its services, and provide certain features selected by merchants. Additional information about Shopify’s practices is available in the Shopify Consumer Privacy Policy:

https://privacy.shopify.com/en

Where Shopify Network Intelligence or other enhanced Shopify services are enabled, information may also be processed according to the settings, consent tools, and privacy controls available through our store.

  1. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers and other recipients when reasonably necessary to operate our business.

E-Commerce and Technology Providers

We may disclose information to Shopify and providers that supply website hosting, account management, technical support, data storage, cybersecurity, and store functionality.

Payment Providers

Payment details may be disclosed to payment processors, card networks, banks, PayPal, and fraud-prevention providers to authorize transactions and manage payment-related concerns.

Fulfillment and Delivery Partners

Names, delivery addresses, telephone numbers, email addresses, and order details may be provided to manufacturers, warehouses, fulfillment providers, customs agents, and shipping carriers so that orders can be prepared and delivered.

Professional Advisers

Information may be disclosed to accountants, auditors, insurers, consultants, legal advisers, and other professional service providers when necessary for legitimate business or compliance purposes.

Government and Legal Authorities

We may disclose information when we reasonably believe disclosure is required by law, regulation, court order, subpoena, or another valid legal process.

Business Transactions

If Kirmoxel™ or Sichuan Jixin Hejia Culture Media Co., Ltd. is involved in a merger, acquisition, restructuring, financing, insolvency proceeding, or sale of business assets, personal information may be reviewed or transferred as part of that transaction, subject to applicable law.

Advertising and Analytics Providers

We may use analytics, advertising, or social media services supplied by companies such as:

The services active during a particular visit depend on our store configuration, applicable regional requirements, and your cookie or privacy selections.

These providers may use cookies, pixels, device identifiers, or similar technologies to measure activity, evaluate advertising results, and deliver interest-based advertising. Their processing of information is also governed by their respective privacy policies.

  1. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used for the following purposes:

Essential Store Functions

These technologies support features such as:

  • Shopping carts

  • Checkout

  • Account login

  • Payment processing

  • Security

  • Load balancing

  • Fraud detection

  • Saving privacy preferences

Functional Features

Functional technologies may remember selections such as language, location, account preferences, or previously viewed products.

Analytics and Performance

Analytics technologies help us understand website traffic, visitor interactions, technical performance, and the effectiveness of store improvements.

Advertising

Where enabled and permitted, advertising technologies may be used to measure campaigns, limit repeated advertisements, create audiences, and present advertisements based on activity across websites or services.

Cookie Controls

Depending on your location, you may be able to accept, reject, or adjust non-essential cookies through the cookie banner or “Cookie Preferences” link available on our website.

You may also manage cookies through your browser settings. Blocking certain cookies may affect shopping cart, account, checkout, personalization, or other website features.

Information about cookies commonly used by Shopify-powered stores is available at:

https://www.shopify.com/legal/cookies

  1. TARGETED ADVERTISING AND DATA-SHARING CHOICES

Kirmoxel™ does not sell personal information in exchange for money.

However, under certain U.S. state privacy laws, disclosing identifiers or internet activity to advertising partners for cross-context behavioral advertising may be classified as “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged.

Where required by applicable law, you may opt out through:

  • The “Your Privacy Choices” or data-sharing opt-out link displayed on our website

  • Our cookie preference tool

  • A recognized opt-out preference signal, such as Global Privacy Control

  • An email request sent to service@kirmoxel.com

We will process eligible opt-out requests according to applicable law and the technical capabilities of our store platform.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.

  1. GLOBAL PRIVACY CONTROL AND DO NOT TRACK

Some browsers offer privacy signals such as Global Privacy Control (“GPC”) or Do Not Track (“DNT”).

Where legally required and supported by our store settings, we treat a recognized GPC signal as a request to opt out of the sale or sharing of personal information or targeted advertising for the browser or device sending the signal.

Because there is not currently a uniform legal or technical standard governing all DNT signals, our website may not respond to every DNT setting. You may still exercise available privacy choices through our cookie preference tools, data-sharing opt-out page, or by contacting us.

  1. EMAIL AND MARKETING PREFERENCES

If you have agreed to receive marketing communications, we may send information about Kirmoxel™ products, store updates, offers, or promotions.

You can stop receiving promotional emails by:

  • Selecting the unsubscribe link in a marketing email

  • Updating available account preferences

  • Contacting service@kirmoxel.com

We will process unsubscribe requests within the period required by applicable law.

Even after opting out of promotional communications, we may continue to send non-promotional messages, such as order confirmations, shipping notices, security alerts, policy updates, and customer service responses.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

  • The duration of our relationship with you

  • Whether you maintain an active customer account

  • The time needed to complete an order or resolve a request

  • Tax, accounting, customs, and recordkeeping requirements

  • Fraud prevention and security needs

  • Dispute resolution and legal limitation periods

  • Consent choices and marketing preferences

When information is no longer required, we may delete, anonymize, or securely isolate it, subject to technical limitations and legal retention requirements.

  1. DATA SECURITY

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against accidental loss, unauthorized access, misuse, alteration, or disclosure.

These measures may include access restrictions, encrypted transmission, secure service providers, account controls, and monitoring for suspicious activity.

No method of transmitting or storing information can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe your account or personal information has been compromised.

If a data security incident affects personal information, we will investigate the incident and provide notifications to affected individuals or authorities when required by applicable law.

  1. INTERNATIONAL DATA TRANSFERS

Kirmoxel™ works with service providers and fulfillment partners located in different countries.

As a result, personal information may be transferred to, stored in, or processed in a jurisdiction where privacy laws differ from those in your place of residence.

Where required, we use legally recognized safeguards or contractual measures intended to protect information transferred across national borders.

  1. YOUR PRIVACY RIGHTS

Depending on where you live and subject to legal exceptions, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Receive a portable copy of eligible information

  • Withdraw consent where processing relies on consent

  • Object to or restrict certain processing

  • Opt out of targeted advertising

  • Opt out of qualifying sales or sharing of personal information

  • Limit certain uses of sensitive personal information

  • Appeal a decision concerning a privacy request

  • Submit a complaint to an appropriate data protection authority

These rights are not absolute and may not apply in every circumstance. For example, we may need to retain certain information to complete an order, prevent fraud, maintain financial records, or comply with legal obligations.

How to Submit a Request

To exercise an applicable privacy right, email:

service@kirmoxel.com

Please include:

  • Your name

  • The email address associated with your account or order

  • The type of request you are making

  • Relevant order information, if applicable

Verification

We may request information reasonably necessary to verify your identity and protect your account. We will use verification information only to evaluate and respond to your request.

Authorized Agents

Where permitted by law, you may appoint an authorized agent to submit a request on your behalf. We may request evidence of the agent’s authority and may need to verify your identity directly.

Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right. Certain features that require personal information may be unavailable if the information necessary to provide those features is deleted or restricted.

  1. NOTICE FOR UNITED STATES RESIDENTS

During the preceding 12 months, we may have collected the categories of personal information described in Section 1, including identifiers, commercial information, internet activity, approximate location information, account information, and customer communications.

We collect these categories for the purposes described in Section 2 and may disclose them to the recipient categories identified in Section 5.

We do not use or disclose sensitive personal information for purposes unrelated to providing requested services, processing payments, maintaining security, preventing fraud, or other purposes permitted by applicable law.

Residents of states with comprehensive consumer privacy laws may have additional rights concerning access, correction, deletion, portability, targeted advertising, and qualifying sales or sharing of personal information.

  1. NOTICE FOR THE EEA, UNITED KINGDOM, AND SWITZERLAND

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including rights to access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may also have the right to lodge a complaint with the data protection authority in the country where you live or work.

When we rely on legitimate interests, we consider whether those interests are proportionate and whether your rights and interests require additional protection.

  1. CHILDREN’S INFORMATION

The Services are intended for a general adult audience and are not directed to children under 13 years of age, or a higher minimum age where required by local law.

We do not knowingly collect personal information directly from children below the applicable minimum age.

If you are a parent or legal guardian and believe a child has submitted personal information to us, please contact service@kirmoxel.com. We will review the request and take appropriate action consistent with applicable law.

  1. THIRD-PARTY WEBSITES

The Services may include links to websites, applications, social media platforms, or services operated by third parties.

We do not control the privacy, security, or content practices of independently operated third-party services. We encourage you to review their privacy notices before providing information or using their services.

  1. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy to reflect changes in our business operations, website features, service providers, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we may also provide additional notice of material changes.

We encourage you to review this Policy periodically.

  1. CONTACT INFORMATION

Questions, requests, or concerns about this Privacy Policy may be directed to:

Kirmoxel™

Operated by:
Sichuan Jixin Hejia Culture Media Co., Ltd.

Email:
service@kirmoxel.com